Azeeza Sunmonu, EMEA Head of Commercial Operations & Excellence – Partnerships & Solutions, GE HealthCare
Stuart Anwyl, Head Of Performance & Business Improvement, Balfour Betty PLC
Workforce Engagement Keynote
Keynote
09.10 Brand New Insights & Practical Strategies To Cultivate A Highly-Engaged Workforce Which Drives Productivity, Quality & Innovation & Delivers Operational Excellence Success
To what extent can workforce experience provide a competitive advantage to increase business value at all stages within your organisational structure?
What strategies can senior leadership deploy to inspire colleagues whilst effectively demonstrating the core values that underpin an internal culture of operational excellence?
Uncover fresh and ground-breaking strategies designed to empower your workforce to effectively navigate periods of change, disruption, and uncertainty
Practical AI, Automation & New Technologies – Panel
09.30 Achieve Ops Excellence By Leveraging New & Fresh AI & Tech Which Can Propel Productivity & Drive Efficiencies
Automation is limiting human error and AI is taking centre stage, but how can the integration and adoption of AI effectively reduce business costs and prove practical value?
Critical questions, answered! How has AI and automation already changed the industry landscape, and how can they continue to support OPEX workflows?
It is all about progression in 2024! Dive deep into the new tech and automation you should adopt to secure flourishing long-term ROI
Yash Date, Business Operations Lead, Amazon
Dr Victoria Noelle, VP, Head of Process – Systems – Data & Digital Transformation, Philips
Anthony Savell, Head of Business Optimisation, Banking Division , Close Brothers
Cedric Plettinx, Supply Transformation Program Lead, AB InBev
Result-Driven Leadership
10.00 Showcase Inspired, Accountable & Visible Leaders Who Embrace Results-Driven Leadership Practices & Lead Teams Toward Achieving Measurable Results & Sustained Success
Foster a culture of responsibility, accountability, and performance excellence by setting clear expectations, goals and metrics for measuring future success
Reinforce the pivotal role leaders have in supporting business-wide engagement strategies which inspire teams from the top down and nurture an ecosystem where employees can truly flourish
Deliver a high-performing team culture by setting a compelling vision and providing the resources, support, and guidance to inspire teams to achieve excellence
Andrea Burke, Head of Service Operations, Sky
10.20 Bonus Session; Reserved For Exclusive Conference Partner
11.20 Showcase The Latest Thinking & Engagement Techniques, Get The Right Balance Between People & Processes & Harness Storytelling To Maintain High Levels Of Employee Engagement
Equip all employees throughout your organisation with the tools, skills and support to drive forward operational excellence and improvements
Explore new strategies where employees are given ownership and power to drive improvements and increase their own business value?
Identify any gaps and explore brand new schemes that truly empower and engage your workforce by resonating with their key motivators
Kevin Green, Chief People Officer, First Bus
Jamie Awdry, Global Head of Franchise Excellence & Expansion, Costa Coffee
Gary McCready, Commercial & Strategy Director, Currys PLC
Konstantina Kapetanidi, Head of Business & Artificial Intelligence (BI & AI), Schroders
Peter van der Heide, Senior Director Innovation Excellence, Philips
Data-Driven Efficiencies: Metrics & ROI
11.50 Unlock The Power Of Data To Optimise Processes, Reduce Costs & Enhance Performance By Converting Data Into Actionable Insights Which Showcase Bottomline Impact & Greater ROI
How can we effectively utilise data-driven approaches to accurately measure ROI and showcase results which demonstrate the long-term value and impact of your initiatives?
Leverage data to identify inefficiencies, bottlenecks, and other areas for improvement in order to update future strategies with informed decision making
With GDPR and compliance regulations expanding by the day, how can we access enough data to accurately measure the ROI of social media strategies?
Explore bespoke metrics that best suit your organisational goals, reinvigorate operational excellence, and drive continuous improvement initiatives fuelled by data-driven feedback
Konstantina Kapetanidi, Head of Business & Artificial Intelligence, Schroders
Driving Excellence During Digital Transformation
Double Perspective
12.10 Elevate Your Digital Adoption Initiatives For A Competitive Edge By Raising The Capabilities Of Your Workforce, Hitting Transformative New Targets & Meeting The Rapid Pace & Scale Of Change
The question everyone would love the answer to… what strategies can be implemented to engage HCP’s across social media channels?
Master the critical balancing act of satisfying strict regulatory rules whilst producing informative, engaging, and innovative social media content that captures the attention of HCP’s
Promote collaboration and communication between marketing and medical colleagues to balance promotional and informative social content and impact where there is the greatest community and comms exchange
Go beyond just selling! Deep dive into the minds of HCP’s, what do they really want from socials today, and how can you meet and exceed these needs?
12.10 Perspective 1
Meriel Neighbour, Head of Digital Product, Delivery & Transformation, Clarks
12.30 Perspective 2
Remus Damian, Business Excellence & Execution Head, Novartis
12.50 Lunch & Informal Networking For Speakers, Delegates & Partners
13.20 Peer-To-Peer Discussions
a) Middle Managers
Facilitated By Matthew Down, Int’l Director, Ops Excellence & Training, Papa John’s International
Will Burrows, Group Excellence & CI Manager, Halfords
Change Management & Resistance
14.00 Enhance & Execute Successful Change Management Which Can Adapt, Drive & Sustain Innovation Whilst Minimising Silos & Resistance
Discuss and evaluate critical lessons learned! Demonstrate the tangible value of your change management initiatives and how they positively transform functions within your organisation
How can you employ new strategies which ensure the tangible impact and effectiveness of your change efforts?
Yes, change can be disruptive, but with the right approach, attitude, and aptitude it can lead to limitless growth and resilience! Uncover key takeaways that focus on mitigating resistance and nurturing resilience during times of organisational change
Ryan Warcup, Lean & Business Improvement Lead, Balfour Betty PLC
Frameworks, Methodologies & Strategies
14.20 Harness The Methodologies & Frameworks That Are Strategically Right For Your Organisation & Reengineer Processes To Optimise Value & Drive Efficiencies
What will the next wave of operational excellence look like?
What has worked for you, what hasn’t, and how can you drive future success with lasting impact?
How can new methodologies be harnessed in localised contexts to push towards strategic targets and hitting KPIs?
Elif Tek, Deputy Director – Projects, Operations & Excellence, Bayer
Culture, Change, Wellbeing & Transformation
14.40 Marry Together Your OPEX Strategies With Core Business Vision, Values & Culture For Successful, Long-Term Culture Change Which Embeds Operational Excellence At The Core
Encourage collaboration and transparency within your company culture to engage all colleagues and drive long-term business success from the bottom up
How can OPEX effectively be integrated into your organisational culture and become a standard practice embraced by employees at all levels?
Which frameworks can be utilised to drive excellence and expand your OPEX capabilities whilst encouraging a culture with an appetite for improvement?
Matthew Down, Int’l Director, Ops Excellence & Training, Papa John’s International
Mark Young, Head of Continuous Improvement, BRITVIC Plc
Mireille Lovejoy, Director Clinical Risk Management & Process Excellence, GE HealthCare
Elizabeth Dunn, Head of Business Change, River Island
Meriel Neighbour, Head of Digital Product, Delivery & Transformation, Clarks
Mark Burns, Head of Climate & ESG Change Programme, NatWest Markets
Aaron Gracey, Head of Emergency Management & Crime, Network Rail
15.10 Bonus Session; Reserved For Exclusive Conference Partner
16.10 Showcase The Latest Thinking & Engagement Techniques, Get The Right Balance Between People & Processes & Harness Storytelling To Maintain High Levels Of Employee Engagement
Equip all employees throughout your organisation with the tools, skills and support to drive forward operational excellence and improvements
Explore new strategies where employees are given ownership and power to drive improvements and increase their own business value?
Identify any gaps and explore brand new schemes that truly empower and engage your workforce by resonating with their key motivators
Jessica Clerke, Business Lead, Retail Media Commercial Strategy, John Lewis
16.40 Uncover Brand New & Robust Strategies & Process Systems To Improve & Sustain Excellence In An Era Of Constant Unpredictability & Economic Turbulence
2023 was about setting the baseline but 2024 is about galvanising on those foundations! Embed newfound mindsets and skills to foster lasting organisational growth and develop attitudes towards hitting business targets and more
How can we effectively balance short-term wins and successes with long-term vision and goals through strategic planning and decision-making for sustainable growth?
Discuss inspiring strategies to navigate disruption and turbulence by exploring the importance of adaptability and strategic planning when proactively managing the next phase of your company’s OPEX journey
16.40 Perspective 1
David Seacombe, Vice President, Process Excellence, IHG Hotels & Resorts
17.00 Perspective 2
Lesley Wood, Head of Partnerships, UK Ministry of Defence
Overcoming Resistance & Pitfalls
17.20 Identify, Navigate & Overcome Barriers To Change By Exploring Real-World Lessons Learned & New Strategies To Overcome Resistance For Lasting Operational Excellence
Build resilience and nurture confidence from your teams to maintain productivity during periods of turbulence or uncertainty to prevent project stagnation and employee disengagement
Prepare for the unexpected by learning from previous experiences and using insights to inform future decision making to mitigate and anticipate issues before they arise
Best-practice strategies and techniques to ensure your employees are advocates of change and drive long-lasting success from the bottom up
Craig Bridger, Senior Operations & Performance Manager, John Lewis
17.40 Afternoon Co-Chairs’ Closing Remarks & Close Of Conference
Please check the website regularly for programme updates and confirmed speakers. For more information or to get involved, please call 44 (0)20 3479 2299 or email: info@opexcultureconference.com